Mission driven nursing makes the difference in care excellence
December 23rd, 2011
Lutheran Life Communities is committed to providing care with compassion, excellence, stewardship, learning and innovation to empower vibrant, grace-filled living across all generations. Our mission statement and core values set the tone and guide everything we do. The Lutheran Home in Arlington Heights is an example of that.Recently, Amy Iacch, Corporate Director of Clinical Services at Lutheran Life Communities, was observing a nurse performing one of her regular duties, a dressing change, at the Lutheran Home. “This wasn’t just a task she was performing, it was beautiful moment between friends,” said Amy.
What Amy witnessed wasn’t a nurse doing her job, it was a nurse showing genuine empathy, compassion and kindness toward a patient with whom she had built a real, true relationship. “The nurse, Susan Zachariah, was thoughtful with every movement, word and action,” said Amy. “Everything she did was to bring the patient comfort and happiness – it demonstrated how our nurses are mission driven and not task driven. It’s hard to put into words what I saw, but it moved me.”
“Ruth is a sweet and wonderful woman,” said Susan Zachariah. “It took a while, but now she trusts me, and I respect the trust she’s given me. Ruth has a lot of pain so I do what I can to ease her pain, put a smile on her face and help take care of her.”
Nursing involves looking at a patient holistically and not just the immediate problem(s). “Nursing is a calling, and Susan is here for all the right reasons,” said Amy.
When a patient can depend on their nurse and trust them completely, it’s a remarkable thing. All Lutheran Life Communities employ a consistent staffing pattern to promote relationships, and improve the level of care and excellence each resident receives.



